Dear Customer,

We recognize the importance of ensuring seamless operations – especially during this time of year. We have previously communicated about upcoming SFTP credentials update affecting those customers using SFTP connections for communication with MercuryGate servers.

After speaking with several customers, we recognize that additional time is needed to allow all affected customers to update their certificates and communicate as needed with any third parties affected by this change. For that reason, we are extending the deadline for implementing these changes to January 31, 2025.

We are committed to supporting your transition to the updated credentials. We encourage you to complete the updates as soon as possible and coordinate with any relevant third-party partners or carriers to avoid potential disruptions. Early completion will help ensure the continued security and reliability of your connections.

Thank you for your understanding and partnership as we work to ensure the security of our services. For questions or support related to these updates, please reach out to us at [email protected].

Best regards,

MercuryGate Cloud Data Exchange Solutions Team